An update from Sarah Chapman

In light of the current situation with Covid-19 we want to ensure that you, our customers, are kept informed of what we are doing as a business to ensure you can continue to shop safely with us. As we continue to navigate through the challenges associated, the health and safety of our staff and our customers remains our number one priority. We are adhering to government guidelines and will continue to monitor the situation closely, any changes that may affect the way we run our business will be updated here on this page.

Shopping Online

Delivery of your order is not affected and you can continue to shop online with no change to the service you have come to expect from us. However please be aware that delivery times do depend on the couriers we work with, so orders may be subject to some delays. We will update this page with any developments as and when we receive them from our fulfilment partners.

We hope to be able in some small way to provide you with the ability to treat yourself, and your skin, to the kind of at home treatments that relieve stress and boost your mood at any time. If you require any help or have any questions, our online customer service team will be happy to help. Call us on +44 (0) 207 589 9094 or send us an email at

In Store

In light of developments, we have sadly taken the decision to temporarily close our Pavilion Road Clinic and Boutique until such a time deemed safe to reopen. We did not make this decision lightly, however following health and government advice we believe that this is the best course of action to protect the safety of our clients and staff. If you have an appointment with us during this time we will do our utmost to get you rebooked as soon as we resume treatments. For any queries please email In the current ever-evolving situation concerning COVID-19, we would like to take this opportunity to thank all of our valued clients and brilliant staff for their loyalty, support and understanding and we wish you and your loved ones health and safety during this unprecedented time.

Our Skinesis team will be online and we would love for you to continue to connect with us. We hope to keep you inspired and will continue to share updates on Instagram at @skinesis. We remain dedicated to helping you however we can and we thank you for your continued support.

With best wishes
Sarah Chapman & team