


Pro Pore Refiner
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Designed to mimic professional clinical extraction methods, this three-step treatment device harnesses the power of thermo-therapy, ionic cleansing and ultrasonic vibrations to clear congested pores.
Description
This intelligent, deep-cleansing extraction device will take your at-home skincare routine to the next level. Designed to mimic professional clinical extraction methods for effective blackhead removal in the comfort of your own home, this smart device makes light work of even the most clogged of pores, transforming skin’s texture to reveal a healthy, glowing complexion after just one use. Ergonomically designed and easy to use, this three-step treatment device harnesses the power of thermo-therapy, ionic cleansing and ultrasonic vibrations to deeply purge congested pores. High-tech heat therapy warms the device to 42 degrees, while positively-charged ions draw negatively-charged dirt to the skin’s surface. Ultrasonic vibrations further loosen congested pores, priming them for extraction, while focused suction instantly banishes blackheads and impurities.
Please be advised that this is a device for customers with congested skin and for blackhead removal. It is important to follow the instructions.
For those customers whose skin is prone to sensitivity: use 1-2 times per week only. Start on extraction Level 1. Use in the PM to allow for down time. Keep a 3D Moisture Mask in the fridge, and use after to calm the skin.
Per instructions, use extraction nozzle only on congested areas and blackheads and do not use extraction nozzle over the same area more than once.
Level 3 is recommended for use on the body only.
The Pro Pore Refiner includes a USB charger and can be used internationally.
How to use
Step 1: Click button once to illuminate yellow light. Use the flat metalized end on freshly cleansed, damp skin and massage gently over blocked areas – the heat will open pores and positively charged ions will draw dirt to the surface of the skin. After 2 minutes, the device will buzz to indicate the tool has turned off.
Step 2: Click button twice to illuminate blue light. Gently massage the flat metalized end over the skin – ultrasonic vibrations and heat will further loosen impurities. The device will automatically turn off after 2 minutes.
Step 3: Click button three times to illuminate white light. Flip the device and attach the suction nozzle to begin extraction. Begin on level 1, gliding over taut skin with continuous upwards movements. Device will turn off after 1 minute.
Step 4: Clean extraction nozzle after each use by rinsing in warm soapy water.
Make sure to move extraction nozzle continuously across the skin. Do not hold the device in one place as bruising may occur.

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Device with warming, vibration, and suction capabilities for deep pore cleansing. Customers said "the suction really works" and praised pore reduction results. However, many reported skin irritation, bruising, and difficulty achieving proper glide. Strong suction requires careful use. Mixed results on blackhead extraction—some saw dramatic improvement, others minimal effect.
- My pores shrink, and the serums seem to have a longer lasting effect on my skin.
- My pores are way smaller. It felt like I had a new face after I used it for the first time.
- After one round my pores have got smaller and lots of blackheads have been removed already.
- 5 stars: 38 (49%)
- 4 stars: 5 (6%)
- 3 stars: 9 (12%)
- 2 stars: 8 (10%)
- 1 star: 18 (23%)
Can the battery be changed in the pro pore refiner ? Or how is it recharged? Thanks
This works very well! The bottom plate warms up quite nicely and vibrates. The suction really works! It is quite strong and definately cleans out your pores and also gets the blood really circulating wonderfully in the face. I am always a bit red afterwards showing how much my skin is stimulated and blood is flowing! I love to use Ultimate Cleanse on the skin while using this device. You must be vigilant while using it. If you are not carefully following the instructions it is possible to bruise the skin.
Hi, so I was in 2 minds about buying it as I was really expensive so at Christmas when it was reduced to £56 I took the jump and now wished I didn’t buy it. It damaged some areas my skin, the suction don’t really help my open pores or removing the excess sebum from my open pores. I can’t return it as I have used it so I am stuck with it. Glad I only paid £56. I should have followed my instincts and not buy it.
Dear Kiki
Thank you for taking the time to share your experience, and I'm genuinely sorry to hear that the product hasn’t met your expectations.
We always aim to create high-performance products that deliver visible results, so it's disappointing to learn that this wasn't your experience. Skin responses can vary, especially with devices, and we're really sorry to hear you experienced discomfort.
We appreciate your honest feedback – it's incredibly valuable in helping us improve.
Warm regards,
Jack
Sarah Chapman Customer Care Team
This product didn't do much for me.
I purchased this believing the hype as I suffer from blackheads on my nose. Absolutely useless product and nothing came out of the suction device/nozzle - squeeky clean as it was prior to the use. No difference, not even 1% to the blackheads and was a waste of time, effort and money. I need my money back please - How do I return this product? It was purchased about 1-2 weeks ago.
I think this is a waste of money. The suction (light or strong) made my skin irritation worse.
I was happy with this product until the suction stopped working and now it is useless. I have this product a while but have not used it regularly. So for it to not work properly at this stage is unexpected and very disappointing for the price of the product.
I have been using the Pro Pore Refiner for over a year, and I don't always use it consistently, however when I do use this device once a week (when I really feel my skin needs a deep cleanse) the difference is incredibly noticeable! My pores shrink, and the serums (Glow, Morning or Night Facial) seem to have a longer lasting effect on my skin. I would encourage anyone to try this device and stick to it for a week or two, you are guaranteed to see a difference in your skin!
I had huge expectations about the product. It does not do what promises... It is quite weak and does not worth buying it.
I am requesting a refund!!!!
Completely disappointing....
Thank you for your feedback. We are sorry to hear about your experience with our Pro Pore Refiner, we have passed your comments onto our product development team. Our Pro Pore Refiner was created with multiple settings to mimic professional clinical extraction methods, with a range of different suction levels.
Please get in touch with our Customer Care team who will be able to assist you further.
I do not have a lot of black heads, so this is the perfect solution for my skin type. Easy yo use and practical.
It's great and easy to use!
My skin is more softness and the pore reduction with just an one use a week. it seems like I did a professional treatment in a Spa.
Works well, watch out for the top power setting!
So I bought this as I love EVERY other product I have ever bought from Sarah Chapman but I was so disappointed with this purchase. I tried it on myself and it didn't remove anything yet I followed it step by step and am qualified to do facials so it's not like I don't know what I am doing. I then tried it on my 21 year old son did loads of prep before hand and it made not a dot of difference!! Totally waste of my money. Will never be used again.
I really wanted to love this, but I'm just not sure how effective it really is. I've watched the video on how to use it and have steamed my face before using it, but I can't say that it removes a whole lot. Even at the highest setting it hasn't removed much . Unfortunately I found it disappointing.
My skin on my nose felt really clean, every time you use it it gets easier. Practice makes perfect.
Hasn't made a difference to my face/blackheads at all. Basically nothing comes out in the extraction. Waste of money :(
Hello! Thank you for your feedback. We are very sorry to hear this and understand how disappointing this is. Please contact customercare@sarahchapman.com where an agent will be able to assist you further.
Just like to start by saying the steamer is wonderful and I use several SC products that really are exceptional. But this was a very expensive mistake. The shape of the head (s) does not contour to my face, the base is thick and awkward to use on the other programme settings and as a result it's fairly useless. At best I've seen a tiny amount of sebum extracted and even upping the power just leaves my skin more traumatised, After several attempts and re reading the instructions it's back in the bag. A very expensive mistake.
Made a massive difference to my skin during lockdown, easy to use and skin and pores feel thoroughly cleansed after
Amazing and deeply cleanses the pores. Start on the lowest settings at the beginning.
Despite following all of the instructions (steamed my face, prepped the skin, etc.), this did absolutely nothing for me. I take good care of my skin, so my pores were not terribly blocked, but there was certainly room for improvement.
Sadly, the only result that I got was a few broken blood vessels, but nothing was actually extracted (the nozzle was clean). Very disappointed to have wasted quite a bit of money on this.
This tool might work for someone whose skin is very neglected and has never been cleaned properly, I guess? But an old fashioned extractor was way more efficient for me.
I'm very dissapointed with this device. It made me bruises all over my nose and on both side of my nose. I can belive it and the worst is that it didn't remove even 1 blackhead.
I love Sarah Chapman products but not able to afford the upkeep on the skincare costs, however, I treated myself to the Pore refiner. I did everything by the book and had horrible breakouts after every use but continued to use as I expected this for the first few times. I continued using for about 3-4 months and each time my skin had horrible breakouts, it didn't ease at all so I had to stop using it as my skin was awful. Not for me I'm afraid and super disappointed.
I have used this regularly in conjunction with a steamer and good facial routine and whilst it does help diminish blackheads, it's not the instant fix claimed in the product description. After several months I still have blackheads, albeit they are smaller and less noticeable.
I'm impressed by the solid quality of the device itself, in line with expectation. I've only used it a couple of times since buying but already think it was a good investment. The initial warming settings are quite gentle & subtle in effect; I had to keep wetting the skin to enable a smooth glide. The final suction stage is strong; the lowest setting is definitely going to be enough for my sensitive skin. Personally I would use it no more than once a week for my particular skin type.
Amazing
Absolutely brilliant skin felt so clean and smooth amazing
I have only just recently purchased this pore refiner and have not yet got the hang of using it even though I have watched the videos on how to use it. So far I have manages to give myself a small bruise under one of my eyes, it's disappeared now but it did worry me at the time. The easiest place to use is on and around the nose. I'm not giving up on it yet.
No support from seller - seeking refund through bank
Hello Neale,
Thank you for your feedback, I am sorry to hear you have not received your order. I can see a replacement was organised for you and delivered on the 13th August.
I do apologise for the delay and inconvenience caused, and please let us know if you have any questions.
Best wishes,
Sarah Chapman team.
The results were ok but I was expecting better. A lot of money for just ok. I wouldn't recommend buying this sorry.





