Reviews

This product was so amazing, I bought one as a

This product was so amazing, I bought one as a tester and loved it so much, I bought a box of 4 :)

Dear Mrs Wetton,

Thank you for your review!

We're thrilled to hear that your first experience with the Spicule Collagen Infusion Mask impressed you so much that you came back for a full box of four.

Thank you for sharing your experience and for your continued support.

Warm regards,
Jack
Sarah Chapman Customer Care

I was excited to try this , so far so good , I’ve only been using it for a few weeks so early days.

Dear Sharon,

Thank you for your review!

We're delighted to hear you're enjoying your experience with the Neck & Chest Rejuvenating Complex so far. The neck and décolletage can often take a little longer to show visible improvements, so it's great that you're already feeling positive after just a few weeks of use.

With continued application, the formula is designed to help improve the appearance of firmness, hydration, and overall skin quality in these often-overlooked areas.

We look forward to hearing how you get on as you continue your skincare journey.

Warm regards,
Jack
Sarah Chapman Customer Care

Superb

A staple in my night time routine for years , I order it on repeat

Dear Sharon,

Thank you for your review.

We're thrilled to hear that Overnight Facial has remained a staple in your evening skincare routine for so many years. Designed to nourish, hydrate, and support the skin overnight, it's wonderful to know it continues to earn its place as a repeat purchase.

Thank you for your continued loyalty and for taking the time to share your experience.

Warm regards,
Jack
Sarah Chapman Customer Care

Outstanding results

Where do I start , I was not expecting results after one use , This is an absolutely phenomenal product. My skin looked like I’d had a professional in salon experience , refreshed , glowing and renewed. I am now on my second pack of four, and I am hooked.

Dear Sharon,

Thank you for your wonderful review.

We're delighted to hear that you experienced such impressive results from your very first use. The Spicule Collagen Infusion Mask was developed to deliver professional-level results at home, so it's fantastic to know your skin felt refreshed, glowing, and renewed.

It's especially rewarding to hear that you're now on your second pack and continue to see such positive results.

Thank you for making the mask part of your skincare routine and for sharing your experience with our community.

Warm regards,
Jack
Sarah Chapman Customer Care

Reslly good mask that makes sking look plumper!

My holy grail

My holy grail. This is my new favourite skin care product.

It smells like a spa. Such a treat, especially at the end of the day. It glides onto the skin, feeling both luxurious and hard working at the same time. Couldn’t be without it.

Dear Donna,

Thank you for your wonderful review.

We're delighted to hear that this has become your holy grail skincare product. The luxurious aroma and sensorial experience are such an important part of the ritual, so it's lovely to know it's become a treasured part of your end-of-day routine.

We're especially pleased that you enjoy how effortlessly it glides onto the skin while delivering hardworking results. Thank you for taking the time to share your experience. We're thrilled to be part of your skincare journey.

Warmest wishes,
Jack
Sarah Chapman Customer Care

great prduct,worth a purchase

Treating myself to a spa-esque cleanser

Love the formula. Smells diving spa-like.

Dear Selina,

Thank you for your lovely review!

We're delighted to hear that you're enjoying Ultimate Cleanse. Creating that luxurious experience at home is exactly what we hoped to achieve, so it's wonderful to know that both the formula and fragrance have made your skincare routine feel like a real treat.

Thank you for taking the time to share your experience. We hope you continue to enjoy those indulgent moments with Ultimate Cleanse.
Thank you for your lovely review!

We're delighted to hear that you're enjoying Ultimate Cleanse. Creating that luxurious, spa-like experience at home is exactly what we hoped to achieve, so it's wonderful to know that both the formula and fragrance have made your skincare routine feel like a real treat.

Thank you for taking the time to share your experience. We hope you continue to enjoy those indulgent moments with Ultimate Cleanse.

All the Best
Jack
Sarah Chapman Customer Care

I am enjoying using this serum

I am enjoying using this serum, it sinks in nicely and feels very nourishing on the skin. Too early to tell if it will minimise crepiness/sun damage on the neck and chest as it's only been a few weeks and there is a lot of work to do!

Dear Customer,

Thank you for your thoughtful review.

We're delighted to hear that you're enjoying the serum and that you're finding it nourishing and comfortable to use. It's wonderful to know that it absorbs beautifully into the skin and has already become a positive part of your routine.

As you mention, improvements in areas such as skin texture and the appearance of sun damage can take time, particularly on the neck and chest. We're pleased that you've made a great start and hope you'll continue to see benefits with consistent use over the coming weeks.

Thank you for sharing your experience, and we look forward to hearing how you get on.

Warmest wishes,
Jack
Sarah Chapman Customer Care

Repeat purchase

Repeat purchase as I love this product! Love the texture and fragrance and the way it makes my skin feel clean and comfortable.

Hi Eleanor,

Thank you for your review.

We're delighted to hear that this has become a repeat purchase for you. It's fantastic to know that you love the texture and fragrance, and that it leaves your skin feeling both clean and comfortable after every use.

There is no greater compliment than a customer returning to a product time and time again, and we're so grateful for your continued support. Thank you for taking the time to share your experience.

Warmest wishes,
Jack
Sarah Chapman Customer Care

THE mask did make my skin look radiant

THE mask did make my skin look radiant immediately but this did not last long

Dear Sheela,

Thank you for taking the time to share your feedback.

We're pleased to hear that the mask left your skin looking radiant immediately after use. While many customers enjoy both instant and longer-term benefits, we understand that everyone's skin responds differently and we're sorry to hear that the results didn't last as long as you had hoped.

We truly appreciate your honest feedback, as it helps us continue to develop and refine our products. Thank you for giving the mask a try and for sharing your experience with us.

Warmest wishes,
Jack
Sarah Chapman Customer Care

Love this day cream, light effective and smells

Love this day cream, light effective and smells lovely.

Amazing

There is only one word for this mask AMAZING especially if you have a special occasion to attend. I have a wedding in August and will definitely be relaxing in this mask before the event.

Dear Customer,

Thank you for your review.

We're delighted to hear that you found the mask so amazing. It's fantastic to know that you're already planning to use it ahead of a special occasion there's nothing better than giving your skin that extra boost of radiance and confidence before a big event.

We hope it leaves your skin looking and feeling its very best for the wedding in August.

Best wishes,
Jack
Sarah Chapman Customer Care

I am not happy with it because it makes my face sweaty looking

I am not happy with it because it makes my face look as though im sweating,
Which is not a pretty look on an 85year old face. I needed coverage without a ‘made up’ look and i can add blusher etc to accentuate my cheeks etc and to make my skin look even.
At these prices i cannot afford the moisturisers etc, i use my usuall basics.
So im sorry i wont buy again.

Dear Sonia,

Thank you for taking the time to share your feedback.

We're sorry to hear that the product wasn't the right fit for you. We understand that achieving natural-looking coverage can be challenging, and we appreciate that the finish wasn't what you were hoping for. Everyone's skin is unique, and factors such as skincare, application method, and personal preference can all influence the final result.

We're grateful that you gave the product a try and appreciate your honest comments. Feedback such as yours helps us continue to improve and support our customers in finding the products best suited to their individual needs.

Thank you again for sharing your experience, and we wish you all the very best with your skincare journey.

Warmest wishes,
Jack
Sarah Chapman Cusomter Care

Fabulous product! It does what it says it will!

Fabulous product! It does what it professes

Dear Wendy,

Thank you for your wonderful review!

We're delighted to hear that you're enjoying the product and that it's delivering the results you were hoping for. There's nothing better than hearing that a product lives up to its promises and becomes a valued part of your skincare routine.

Thank you for taking the time to share your experience and for choosing Sarah Chapman.

Warmest wishes,
Jack
Sarah Chapman Customer Care

No more suds.

I use to be addicted to only cleansers that sud. I just could not get over the fact that if the product did not create suds it was not cleansing. Ultimate Cleanse has been very insrtumental in my rehabilitation. I have been sud free for over three years. When combined with my Rapid Radiance there no room for relapse.

Dear Lorean,

Thank you for sharing such brilliant feedback this genuinely made me smile We love your “suds free for over three years” journey.

It’s so true that many people associate foaming cleansers with feeling clean, so we’re delighted Ultimate Cleanse helped change your perspective whilst still leaving your skin beautifully refreshed, balanced and comfortable. Paired with Rapid Radiance Cleanse, it sounds like you’ve created the perfect cleansing ritual.

Thank you for being such a loyal part of the Sarah Chapman community.

Warmest wishes
Jack
Sarah Chapman Customer Care

Intelligence perfectly packaged.

This mask was intelligently designed for effective results. Instructions and pictured steps were super easy to follow. The sensation felt like having little tiny particles engulfing all the dead cells and other unwanted debris off my face. Kept the mask on for 1 hour instead of the recommended 30 minutes. Could not be happier about the final results. Larger pores around my nose and cheeks have significantly reduced in size. Skin is like a new baby's bum and I have a lasting glow which is still visible after almost two weeks of first use. My son gifted me this mask for Mother's Day and it did not disappoint. Perfect for a one time use if you are prepping for big event such as graduation, wedding, etc. Cannot wait to order more!

Dear Lorean,

Thank you so much for taking the time to share such incredible feedback.

We’re absolutely delighted to hear how much you enjoyed the experience and results from the Spicule Collagen Infusion Mask. From the thoughtfully designed application process to the visible smoother-looking skin afterwards, this is exactly what we love to hear.

It’s wonderful to know you noticed refined-looking pores, beautifully soft skin and long-lasting radiance even weeks after your first use. We also love that this was such a special Mother’s Day gift from your son, what a lovely treat.

Thank you for recommending it as the perfect pre-event skin preparation, and we’re so pleased it exceeded expectations. We cannot wait for you to enjoy your next mask experience with us.

Warm regards,
Jack
Sarah Chapman Customer Care

Fabulous

On to my 2nd pump now and I love it. My face has never looked so clean. I use a disposable life towel and it cleans all make up away. Best cleanser I’ve ever used .

Dear Customer,

Thank you for sharing your wonderful feedback.

We’re delighted to hear you’re already onto your second bottle of Ultimate Cleanse and loving the results.

Hearing that your skin has never looked so clean and that it effortlessly removes makeup while leaving your skin feeling beautifully refreshed is exactly what we love to hear. We’re so pleased it has become your favourite cleanser.

Thank you for being part of the Sarah Chapman community.

Warm regards,
Jack
Sarah Chapman Customer Care

SPF tint is fabulous

I absolutely love this once I’d worked out how to open it😂
It covers really well and gives a fabulous tint . Using it as my everyday face SPF and no need for anything but a bit of blush !

Dear Customer,

Thank you for sharing your lovely feedback. We’re delighted to hear you’re loving Skin Insurance and that it has become your everyday SPF favourite.

We had to smile at the opening comment too. Once mastered, it really does become such an effortless step in a routine.

It’s wonderful to hear you’re enjoying the beautiful coverage and healthy tint, giving you that natural radiant finish with just a touch of blush.

Thank you for being part of the Sarah Chapman community.

Warmest wishes
Jack
Sarah Chapman Customer Care

Been using it for four years skin looks much

Been using it for four years that morning glow is precious when you are in your 70’s. And receives many complements. especially as have had all sorts of unpleasant chemotherapy during this time - which has to support what a totally stunning product it is

Never without and regularly gift it to friends

Dear Customer,

Thank you so much for taking the time to share such wonderful feedback and your skincare journey with us.

We’re absolutely delighted to hear that you found Sarah Chapman and that Ultimate Cleanse became the start of your routine with us. Hearing you say your skin is looking even better now than it did years ago is such an incredible compliment.

It’s also lovely to hear that your husband has become a fan too. Thank you for trusting us with your skin and for making Sarah Chapman part of your routine.

Warm regards,
Jack
Sarah Chapman Customer Care

Skin is better now than 20 years ago

I’m a few months off 50 and thought I had my skin care regimen pretty much set in stone. Then I realised my favourite brand still tested on animals in China so looked for an alternative that was cruelty free and found Sarah Chapman.
I started with the ultimate cleanse and have added the whole range over a year or so. I can honestly say my skin is better now than in my thirties, the cleanser is so impressive. It smells amazing, glides on and takes off makeup with ease. My pores are tighter and my face doesn’t feel dry after use. My husband also uses this.
Give it a try as you will be hooked!

I love this overnight facial the way it feels on

I love this overnight facial the way it feels on my skin in the morning my skin feels soft and ready for my Sarah chapman skin regime.

Dear Customer,

Thank you for sharing your lovely feedback.

We’re delighted to hear you’re enjoying Overnight Facial and waking up to skin that feels beautifully soft and refreshed. There’s nothing better than starting the day with skin that feels nourished and perfectly prepped for the rest of your Sarah Chapman routine.

We’re so pleased it has become a favourite in your skincare ritual.

All the Best
Jack
Sarah Chapman Customer Care

age serum

I have used the age serum everyday I love it the way it glides on my skin and does what is says my skin feels good and soft.

Dear Customer,

Thank you for sharing your lovely feedback.

We’re delighted to hear you’re enjoying Age-Repair Serum and that it has become part of your everyday routine. It’s wonderful to know you love the silky texture and how beautifully it glides onto the skin, and even better to hear that you’re seeing and feeling the results.

Softer, comfortable-feeling skin is exactly what we love to hear.

Warmest wishes
Jack
Sarah Chapman Customer Care

Iultimate cleanser

I love the smell of this ultimate cleanser. It makes my skin feel refreshed and soft. I use it everyday it is definitely making a difference to my skin.

Dear Customer,

Thank you for sharing your feedback.

We’re delighted to hear you’re enjoying Ultimate Cleanse and loving the beautiful scent as part of your daily routine. Hearing that your skin feels refreshed, soft and that you’re noticing a visible difference is exactly what we love to hear. We’re so pleased it has become such an important part of your skincare ritual

Warm regards,
Jack
Sarah Chapman Customer Care

Lovely texture and coverage as a sunscreen tinted

Lovely texture and coverage as a sunscreen tinted moisturiser

Dear Customer,

Thank you for sharing your lovely feedback.

We’re delighted to hear you’re enjoying Skin Insurance SPF 50+ Tinted and loving both the texture and coverage. Creating a formula that offers daily protection while leaving skin looking naturally radiant and beautifully enhanced is exactly what we aim for. We’re so pleased it has become a product you’re enjoying in your routine.

All the Best
Jack
Sarah Chapman Customer Care