Delivery Information
Standard Tracked Express Delivery - £3.75 or FREE on orders over £40
Please note: Unfortunately, we cannot currently ship orders to Spain. Due to Brexit, Spanish Customs Authorities are not allowing the exportation of 'prohibited' goods to Spain; which includes skin cream, cosmetics and beauty products.
We are also unable to ship to Russia, Ukraine & Israel at this time. We apologise for any inconvenience.
We are currently unable to offer delivery to P.O Box addresses and the British Forces Postal Office.
Please select your region below to view all available delivery types, destinations, costs and lead times. All UK product prices are inclusive of UK VAT. VAT is not applied to products in any other countries.
Please note we reserve the right to alter the displayed rates for large orders – you will be advised of this before the charge is applied.
While we make every effort to ensure that the displayed delivery lead times are adhered to, there are occasions when unforeseen circumstances could cause delays.
Delivery Destinations & Options
Optional delivery charges:
Tracked Express Delivery - (1-2 working days)
Orders placed before 2pm on a working Monday to Thursday will mostly be delivered the next working day. Orders placed after 8am on a working Monday to Thursday, or any time on a Friday, Saturday and Sunday will be delivered in two working days’ time from when the order was placed.
You will receive a tracking code via email and / or SMS to allow you to track your package to your door.
Saturday Delivery: £9.95
Orders placed on Friday before 11:30 am will be delivered on Saturday via DPD. You will receive an email / SMS notification with your estimated time slot once the parcel is with DPD.
Tracked Delivery (DPD Courier) – (2-3 working days)
You will receive a tracking code via email and / or SMS to allow you to track your package to your door.
Tracked Delivery (Post service) - (2-8 working days)
Please note, we are currently experiencing delivery delays within Italy. Please allow a few extra days for your order to pass through customs.
Please note that we do not deliver to Russia, Ukraine or Spain at this time.
*Includes: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden
Tracked Delivery (Post service) - (7-10 working days)
The delivery cost outside of the EU does not include any applicable duty or customs tariffs that may be levied upon importation. These charges must be paid by the consignee and could delay delivery.
Please note, we are currently experiencing delivery delays within Australia and Canada. Please allow a few extra days for your order to pass through customs.
For further information, please contact us at customercare@sarahchapman.com and state your Order Number in the email. You will also find your tracking information (once available) in the My Account section of the website.
For further information, please contact us at info@sarahchapman.com and state your Order Number in the email. You will also find your tracking information (once available) in the My Account section of the website.
*Includes United Arab Emirates, Australia, Canada, Switzerland, Hong Kong SAR, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore, United States, China, India, Monaco, Saudi Arabia, South Africa, Turkey and Oman.
Please note that any orders for more than 5 products to be shipped outside of the UK will be subject to an additional delivery fee based on the total package weight.
Tracking
To track your Sarah Chapman parcel, please click the 'View your order' button on your shipping confirmation email. Should you require any assistance tracking your delivery, please contact our team at customercare@sarahchapman.com or use our Live Chat.