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Under the distance selling regulations you have the legal right to cancel your order within 14 days from the date of receipt of the goods. You will need to return your order in their original, unopened and unused condition.

Once an order has been dispatched we are unable to cancel the order, and you will need to return the order for a full refund. Please note we do not refund the cost of return.

For further details of how to return merchandise please see our Returns section. Where goods are delivered to a third party you may exercise your right to cancel if you are able to return the merchandise to us. You can submit your cancellation notice by email to our Customer Services department at 



For any items you believe to be faulty or damaged, please send photos and videos to within five business days. Our customer care specialist will advise further. 



We do not accept change of mind order cancellations. Once an order has been dispatched, we are unable to cancel shipment. You will need to return your order in their original, unopened and unused condition.



Sarah Chapman Ltd hopes that you will be delighted with your order. However, we are happy to offer a refund, exchange or replacement on all goods that are in their original, unopened, unused and undamaged condition provided they are returned to us within 14 days of your receipt of goods. 

We will consider the condition of the goods being returned when making a refund. Any orders purchased from cannot be returned to our Boutique and Clinic, and must be returned to our warehouse for processing.  

Only items purchased on may be accepted for return or exchange. We will not accept any merchandise purchased from a store.

Once your order is placed it cannot be cancelled. It must be delivered and returned to obtain a refund. You can return an unused product for a refund – simply follow the instructions below:

  • Re-seal the item in the original packaging and write our warehouse address below on the front of the box:

    Sarah Chapman c/o BDM Logistics & Management
    Armada Point,
    16 Armada Way,
    Beckton, London
    E6 7AB

  • Please include the invoice inside the parcel so our warehouse team can identify your order. Once you have sent the item back to us, please send us an image of the return receipt so we can start the refund process for you. 

We would recommend returning the product via your local courier with a tracked service, please note we do not refund the return costs. 

Please note you will be responsible for organising and paying for a return of any items to us. Please ensure that all returned items are sent as a tracked delivery to ensure your return is received safely. Sarah Chapman Ltd cannot be held responsible for returned goods that do not reach our Returns Department.

Once we receive your returned item(s), please allow up to 10 business days to process your refund and send e-mail confirmation.