Frequently Asked Questions
Sarah Chapman Skinesis formulas are suitable for all skin tones and concerns, and all products are used within our clinic facials. Our diagnostic tool will help provide you with the best solutions to any skin concerns. Our experience of treating skin within the clinic, enables us to deal with concerns such as hyperpigmentation and sensitivities found within darker skin tones, using products which even out skintone while protecting, supporting and hydrating. Alternatively, book in for a virtual consultation with our skin expert.
We recommend starting with a good cleanser and a night product, and then adding to your routine gradually as your skin acclimatises. You might like to try one of our many travel-size products, so that you can see how the formula works with your skin before purchasing a full-size formula. Our bestselling, most-loved hero products also make a great place to start: Ultimate Cleanse, Intense Hydrating Booster, Eye Recovery, Dynamic Defence, Skin Insurance SPF 30/50+, 3D Moisture Infusion, The Facialift, and Overnight Facial.
If you are not sure where to start, our Skinesis Diagnostic will help you to find the best regimen for your skin. Simply answer a series of questions and receive a selection of personalised recommendations that target your specific concerns.
Our team is also here to help, please click here to book an online video consultation with a Skin Specialist.
Whilst every complexion is different, many of our clients with sensitive skin have found Skinesis products excellent for their concerns. We do have some products created specifically for sensitive skin: Ultimate Cleanse, Comfort Cream D-stress, Ultra Recovery Booster, Liquid Facial D-stress, and 3D Moisture Infusion. We would not recommend using our Pro Hydro-Mist Steamer on complexions prone to rosacea, as the heat may cause further irritation.
Sarah Chapman Skinesis proudly does not, and never has, tested its products on animals.
Absolutely; although due to the potent nature of our formulas, we believe you will see more dramatic results from a complete Skinesis regime.
Usually 1-2 pumps, but we recommend following the instructions on each product, as this may vary.
Cleanser, Booster/Serum, Elixir, Moisturiser, SPF
Always consult your doctor or medical practitioner about which products you should use after your procedure.
We recommend consulting your doctor or medical practitioner for advice on specific formulas.
We consider Skinesis products to be safe to use during pregnancy and breastfeeding, including those containing vitamin A and its derivatives (retinoids). While it is important to avoid all prescription-strength vitamin A products and medications during these periods, the forms and concentrations of vitamin A used in our formulations have been independently assessed as safe when following the recommended instructions for use. The skin can become more sensitive during pregnancy, especially in the first trimester, so you may wish to remove your vitamin A products from your routine and try slowly reintroducing them over time. If you have concerns about using any topical vitamin A during your pregnancy, we will always recommend speaking with your doctor to make a choice you feel comfortable with.
Please note, Overnight Body Treatment should not be applied to the breast area if breastfeeding.
We consider Skinesis products to be safe to use during pregnancy and breastfeeding, including those containing vitamin A and its derivatives (retinoids). While it is important to avoid all prescription-strength vitamin A products and medications during these periods, the forms and concentrations of vitamin A used in our formulations have been independently assessed as safe when following the recommended instructions for use.
The skin can become more sensitive during pregnancy, especially in the first trimester, so you may wish to remove your vitamin A products from your routine and try slowly reintroducing them over time. If you have concerns about using any topical vitamin A during your pregnancy, we will always recommend speaking with your doctor to make a choice you feel comfortable with.
Please note, Overnight Body Treatment should not be applied to the breast area if breastfeeding.
This is not a cause for concern – Skinesis products are highly potent, and the concentrated active ingredients may stimulate a response in the skin. However, this should not be painful – if you experience burning, itching or warmth, please get in touch with us and we will be able to advise you.
Please contact our expert Customer Care team, who will be able to assist you. Our virtual Skin Consultations are a great way to find products that work for your individual needs, with the help of one of our Skin Therapists.
Any liquid should always be discarded after a year, or two years if unopened.
Our products are carefully formulated for optimal effectiveness, and we use only the very best, most efficacious ingredients – click here for in-depth information on the pioneering actives we use. All of our products undergo extensive testing and have been deemed safe for use.
Our products have not undergone non-comedogenic testing; however, we do carefully formulate all of our products to be suitable and beneficial for congestion-prone skin.
Our Skinesis products have been carefully formulated to ensure that they are beneficial for most skin concerns. However, every complexion is different and may react to certain ingredients. If your skin is prone to sensitivity, we recommend patch-testing a small amount of your chosen formula before full application.
90% of our products are vegan. 10% contain beeswax derived from ‘happy bees’ (no bees were harmed in the making of the beeswax). Some of our supplements contain lanolin, which is derived from sheep’s wool.
· Rapid Radiance Cleanse · Lash Boosting Eye Cleanse · Liquid Facial Resurfacer · Intense Hydrating Booster · Overnight Exfoliating Booster · Ultra Recovery Booster · Skin Tone Perfecting Booster · Age-Repair Serum · Age-Repair Concentrate · Eye Recovery · Stem Cell Collagen Activator · Overnight Facial · Dynamic Defence SPF 15 · Dynamic Defence Concentrate SPF 15 · Comfort Cream D-stress · Icon Night · Liquid Facial D-stress · Eye Insurance · Skin Insurance SPF 30 · Skin Insurance SPF 50+ · Radiance Recharge System · Power A Renewal System · SOS Spot Stickers · 3D Moisture Infusion · Instant Miracle Mask · Platinum Stem Cell Eye Mask · Meso-Melt Infusion System · Meso-Melt Infusion System Refill
The products below contain ‘Happy Bee’-certified beeswax. No bees are harmed in the process of obtaining the beeswax.
· Ultimate Cleanse · Morning Facial · Platinum Stem Cell Elixir · Overnight Lip Concentrate
The formulas below contain lanolin, which is derived from sheep’s wool. No sheep are harmed in this process.
· Overnight Facial Supplements · Omega+ Booster Supplements
No; we only use naturally derived essential and botanical oils (in minimal amounts).
From Face to Formula
Our expert Therapists perform over 15,000 facials each year, gaining invaluable insight into the needs of the skin. Skinesis formulas are designed to treat these real-life concerns and replicate clinical results at home.
Our highly active formulas draw on the latest scientific research, harnessing the power of advanced technology and ingredients. Each new launch is extensively tested and refined until we’re satisfied it delivers transformative effects.
Working in synergy with these potent actives, we ensure that each Skinesis product is a pleasure to use, with enticing essential oil scents and beautiful, cashmere textures that provide a moment of indulgence in your day.
Our products have won a host of awards and accolades for their efficacy and innovation. We are committed to creating truly ground-breaking devices, products and treatments that drive the beauty industry forward.
Please click here for our glossary of ingredients.
Active ingredients are those that deliver noticeable changes to the skin. All of our formulas contain actives at clinically tested percentages.
Please click here to learn more about our ingredients.
All age groups will benefit from a health-boosting anti-ageing regime – consistency is key, so the longer you use effective products for, the better results you will see. Ideally, starting to use anti-ageing formulas in your 20s will help to prevent early signs of ageing by inhibiting collagen breakdown and replenishing vital nutrients and moisturising factors that will keep skin radiant and youthful.
This depends on a variety of factors; from the rate at which your skin cells regenerate, to the specific actives you’re using. Some of our formulas will deliver instant effects; whilst others (like retinol) often take time to reveal their results. We generally advise you use a product for three months before assessing its effect on your skin.
Whilst some of our current packaging is recyclable, we are continuing to work hard to find more sustainable packaging options. Our packaging is specifically designed to be airtight and opaque, to ensure the actives within don’t lose potency. Maintaining these benefits within environmentally friendly packaging is a challenge – but one that we are working on!
Order, Delivery & Returns FAQs
We accept PayPal, Mastercard, Visa, American Express, Maestro, Visa Electron, and ClearPay (for over 18s and UK residents only).
Our Bespoke and Clinic vouchers can only be used for facials and/or products purchased within our Skinesis Boutique. Vouchers cannot be redeemed online. Please contact our Customer Care team if you need further assistance.
Once your parcel has been dispatched, you will receive an email notifying you of this, along with DPD tracking details.
We use DPD to ship all UK and international parcels. Please click here for our delivery time frame.
Once the parcel arrives in the shipping country, the parcel is distributed to a third-party courier who will then deliver the parcel to the customer. The courier DPD chooses to partner with depends on the country, and the courier offering the best service within that country.
We offer free delivery for all orders across the world.
Taxes and duties are the responsibility of the customer: the courier will either contact the customer before the parcel is on the plane, or once the parcel has arrived in the country.
Delivery cost outside of the EU does not include any applicable duty or customs tariffs that may be levied upon importation. These charges must be paid by the consignee and could delay delivery.
UK, CHANNEL ISLANDS, HIGHLANDS & NORTHERN IRELAND
Tracked Delivery (DPD Courier) – FREE (2-3 working days)
You will receive a tracking code via email and/or SMS to allow you to track your package to your door.
REPUBLIC OF IRELAND AND EUROPE
Tracked Delivery (DPD Courier) - FREE (2-8 working days)
USA, CANADA, AUSTRALIA & NEW ZEALAND
Tracked Delivery (DPD Courier) - FREE (5-8 working days)
REST OF THE WORLD
Tracked Delivery (DPD Courier) - FREE (7-10 working days)
This depends on how far the order has progressed. Please contact Customer Care as soon as possible and we will advise as to whether we can cancel your order.
We are sorry to hear this – please email firstname.lastname@example.org and we will be able to assist you.
We do not currently send samples, but we do offer a range of our bestselling products in travel sizes here – an ideal way to try something new before you commit to the full-size formula.
We do occasionally offer exclusive promotions – make sure you’ve signed up for our newsletter via the sign-up option on our homepage to be first to hear about these.
We are so sorry to hear this – please contact our Customer Care team via email@example.com and they will be able to assist you.
To book an appointment, or to make an enquiry into the services we offer, please contact us on +44 (0) 207 589 9585 or email us on firstname.lastname@example.org
Please arrive 10 minutes prior to your treatment to complete essential consultation details. Please be advised that late arrivals will result in a reduction of treatment time.
Please note that there will be a 100% charge levied for any treatment not cancelled at least 48 hours prior to your appointment.
We tailor our facials for expectant women or nursing mothers. Please allow our reception team to guide you in selecting suitable treatments during this special time.
For treatments, children aged between 14-16 years must be accompanied by an adult. Young adults aged 16-18 years must have written consent from a guardian. We politely ask that children below the age of 14 are not brought into the Skinesis Clinic.
We politely ask that pets are not brought into the Skinesis Clinic.
Kindly advise us of any health conditions, allergies or injuries which could affect your choice of treatment when making your reservation.
There is step-free access to the Skinesis Clinic. Wheelchair access is available daily between 10am and 7pm via the lift at the rear of the property.
If you are dissatisfied in any way with your experience at Skinesis Medical, we welcome your feedback and will aim to respond in a timely manner. Please email email@example.com with details of your complaint. All complaints are acknowledged within three working days; we will then aim to provide a full response within twenty days.